Introduction to Returns Management
Projected to exceed $625 billion, retail returns in 2023 are expected to account for 8.5% of total retail sales. Since 62% of shoppers are more likely to shop online knowing they can return items, businesses must find ways to provide a smooth returns experience to meet customer expectations and stay competitive.
The problem is that managing returns can be a big hassle. It’s a complex logistical process that not only cuts into margins but can also become chaotic if not effectively organized.
This guide delves into returns management in 2024 and beyond, covering its importance, various processes, and best practices for implementation.
Ready to get started? Read on below.
