Frequently Asked Questions

The Fashion Industry’s Most Popular Apparel Software

Which ApparelMagic solution is best for my company?

Want the lowest cost of entry? Zero installation? Web-based? Choose ApparelMagic Cloud.

It runs right in your browser, eliminating any hardware or software purchase.
 And, your webstore can talk to ApparelMagic via our versatile REST API.

Want to purchase and own your software? Choose ApparelMagic Desktop.

It runs on most laptops, desktops and servers. Fully customizable with the included AM Plus module.

What kind of training and support do you offer?

The very best…
•    Targeted video training
•    Comprehensive online Knowledgebase
•    Live helpdesk
•    Support ticket system
•    FAQ and user tips
•    Best Business Practices consulting

How quickly can I launch on ApparelMagic?

ApparelMagic Cloud is ready when you are. There’s no installation, just log in and set up your company’s basic information. Now you’re ready to create and manage styles, track your relationships with customers, inspire and reward your sales team, and gain insights into your business.

What are the advantages of ApparelMagic, in a nutshell?

•    Powerful management of styles, customers, orders and inventory
•    Low cost of entry
•    Web-based, accessible anywhere
•    No hardware or software installation
•    Inspired Customer Service
•    Free updates
•    30 years of dedication to the apparel industry

Is satisfaction really guaranteed?

We want you to be happy! If you’re not completely satisfied, complete your cancelation form within the first 14 days of your initial subscription payment for a full refund, in accordance with cancelation terms and conditions of your plan term. One refund is allowed per customer. Thereafter, cancelations will be effective at the end of your current billing cycle. Your administrator can cancel or modify the subscription from your subscription settings page (Settings > Subscription) in your ApparelMagic Cloud system. Your service will be shut down upon requesting cancelation.

Is ApparelMagic Cloud really a "zero installation" system?

You bet! All you need is your browser. ApparelMagic hosts your data on Rackspace’s acclaimed cloud. Your service, support, data backups and powerful suite of tools are all included.

Do you have monthly and annual plans?

To make it easy we offer monthly and annual subscriptions. If you choose a monthly plan, the subscription length is one month and you are automatically billed on a monthly basis. If you choose an annual plan, the subscription length is one year and you are automatically billed on an annual basis.

Do you offer discounts for an annual commitment?

Yes, we offer between 20% and 30% discounts (depending on the plan) when you select one of our annual subscription plans.