The world of order management is changing to keep up with the increasing demands that the process requires. But how will order management look in 2024 and beyond?
Let’s look at some of the key trends that can define the future of OMS.
Omnichannel Fulfillment
Customers don’t care about your fulfillment process. They want convenience, fast delivery, and the ability to receive their order at once, even if they ordered from multiple sources.
That’s why omnichannel fulfillment is becoming an integral part of modern OMS. They allow collecting and processing orders from all channels, automating various steps and helping businesses stay on top of inventory, shipping, order tracking, and more.
Real-Time Visibility
Your customers want to know what happens to their orders every step of the way. While part of that can be mitigated with timely communication at every step of the order processing, you also need to offer a convenient and simple way of checking the status of the shipment.
Because of that, more and more OMS are starting to offer integrations or built-in features with real-time order tracking. The real-time updates can include both the status of order processing, as well as the shipping steps, and the estimated time of delivery.
Sustainability
Order management systems play a key role in helping businesses become and stay compliant. They can help optimize shipping routes, reduce packaging waste, and improve inventory management to maximize cost savings while reducing the carbon footprint.
By making sustainability an important part of branding and communication, brands can stay ahead of customer expectations and gain an edge over competitors that aren’t able to attain the same level of efficiency in order management.
Artificial Intelligence
Artificial Intelligence is set to completely transform the order management industry. And the most impressive thing is that today, solution providers are only scratching the surface of what might be possible using AI in the coming years.
For example, AI can enable businesses to automate various processes such as order validation, inventory allocation, shipping, and more. It can also transform demand forecasting, analyzing data to provide accurate predictions for stock and customer demand. It can even potentially provide advanced predictive analytics, helping identify bigger trends in the industry and get ahead of the changes in the most effective way possible.
Bottom Line
Managing orders is a key part of running a successful business. But in 2024 and beyond, meeting the challenges of complex supply chains and the demands of today’s customers will require companies to adapt and implement new technologies and best practices that are becoming available.
Solutions like ApparelMagic offer integrated ERP, CRM, and order management functionalities. These systems can automate processes, reduce expenses, and provide complete control over sales management. It’s important to evaluate multiple tools to find the one that best fits your business needs.
Are you ready to transform your order management system for the challenges of today and beyond? Consider how your current system aligns with emerging trends and where it might fall short. Schedule a demo today to explore cutting-edge solutions and take the first step towards a more efficient and customer-friendly order management process.
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