Loop
Loop is the only platform capable of generating Return Authorizations within the ApparelMagic x Shopify returns ecosystem.
Integration
How it works
When a customer initiates a return through the shopper return portal, a return authorization is automatically generated in ApparelMagic.
Your team can navigate to Sales > Returns > Return Authorizations to view and manage these RAs in ApparelMagic to save time.
Within ApparelMagic, the following actions can be taken and will update the related return in Loop:
Process Return: Completes the return with the outcome of a refund or exchange, updates Loop, and subsequently Shopify, culminating in the generation of a credit memo in ApparelMagic.
Cancel Return: Cancels the return in Loop, allowing customers to initiate a new return if necessary.
Close Return: Closes the return in Loop without affecting Shopify, useful when outcomes have been manually addressed in Shopify. A credit memo does not import to ApparelMagic.
Flag Return: Marks the return for manual review in Loop, requiring manual updates in Loop for the desired outcome.
Step by Step
Introducing your new, simplified returns workflow with Loop and ApparelMagic
- Shopify order is fulfilled.
- The customer navigates to the shopper return portal and submits the desired outcome.
- An open return is created in Loop and this imports a return authorization (RA) to ApparelMagic.
- The open return is processed in either ApparelMagic or Loop actioning the requested customer outcome.
- For returns without an exchange, Loop will update Shopify with the return of items, and this imports a credit memo to ApparelMagic.
- For returns with an exchange, Loop will update Shopify with the return of items and create a new exchange order. This creates a credit memo in ApparelMagic for the returned item and creates a new order or invoice for the exchange order (depending on the order download type for the Shopify integration).
For more technical information about the integration, click here.
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