How To Find The Best eCommerce Fashion Apparel Software Solution

Every fashion eCommerce business needs efficient inventory control to keep track of inventory flow, manage products, and schedule timely stock replenishment. Nowadays, apparel inventory management is automated with the use of digital inventory management software to synchronize all inventory and eCommerce sales data and help business owners make informed decisions, enabling them to act fast in response to emerging trends in the rapidly evolving apparel industry.

The good news is, there are many appealing fashion eCommerce software solutions available. But how do you find the best one for your apparel business? The right eCommerce fashion software must fulfill your unique needs while also providing scope for future expansion. 

If you have an apparel eCommerce business, keep reading to learn about the importance of fashion software solutions, the features good inventory management software must have, and how to choose one that will help you improve your eCommerce business.

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What Is a Fashion eCommerce Inventory Management System?

A software system that tracks inventory, orders, and fulfillment is known as a retail inventory management system. It aids retailers in following products through the supply chain and contributes to more efficient supply chain management.

Fashion eCommerce software solutions are used by high-volume apparel eCommerce businesses to prevent inventory shortages and excess inventory, eliminate inventory errors, and improve the entire inventory management process.

Having all inventory data in a single centralized location is especially important for fashion businesses that sell through several offline and online channels, as well as those that use multiple storage facilities. 

Types of eCommerce Inventory Management Systems

Spreadsheets were the first inventory management tools that required manual updates. Fortunately, inventory software solutions have advanced and today, most of an eCommerce retailer’s inventory management can be automated. Inventory management systems come in three different varieties:

  • Manual inventory management system. Using a manual system is the conventional method of managing inventories. Systems for manual inventory management are typically built on a spreadsheet or even just a piece of paper and a pen. If your monthly sales are under ten thousand dollars, this may be a viable alternative, but it is not a great option for a growing eCommerce company.
  • Periodic inventory management system. Periodic inventory systems rely on physical inventory counts at predetermined periods to keep track of stock levels. If you use this type of inventory management system, you won’t know how many products you have until the physical inventory count is finished. As a result, when a consumer wants to purchase something, someone must physically verify the inventory to see if the item is in stock and ready to be purchased.
  • Perpetual inventory management system. This type of retail inventory management system offers inventory tracking in real-time. The inventory database is updated when a new item is received, scanned, and added and a product’s barcode is deleted from the database when it is sold. The main advantage of this cloud-based solution is that it provides an incredibly thorough, real-time view of all inventory movement and changes. Additionally, it offers accurate inventory accounting without the need for physical inventory counts. It is effective for all sizes of businesses, but it is especially important for eCommerce companies with numerous warehouses or big sales volumes.

Key Features of Fashion eCommerce Inventory Software 

Most leading eCommerce fashion inventory management systems include the following key features: 

Inventory tracking

Keeping an eye on the movement of your stock along the supply chain is known as inventory tracking. Retail inventory management software makes it easier to rapidly locate a product with a single click. 

Since clothing retailers typically have a large number of product SKUs in a wide range of sizes and colors, traceability is a major feature. The inventory software will show you what you have in stock and reflect real-time movements of your products. 

Supplier management and purchase management 

Providing complete control over the procurement process is another helpful aspect of apparel inventory software. The system will help eliminate a lot of tedious manual processes, reduce the chance of human error, and make sure all purchasing processes adhere to the proper procedure. 

The best eCommerce fashion software solutions let you create and autofill purchase orders, build and save all your supplier-related information in one database, review your past transactions with each supplier, assess supplier performance, and more.

Inventory barcoding

By eliminating data entry errors, the barcoding functionality digitizes various business processes including collecting, organizing and storing inventory data. You may speed up the process and obtain correct product information by barcode scanning the inventory item before it leaves a store or enters an eCommerce warehouse.

This functionality interacts with other inventory management system key features including advanced reporting capabilities and digital invoicing to further increase operational efficiency and the accuracy of your inventory. 

Low stock alerts and reorder points

When stock is getting low, your fashion eCommerce inventory management tool should be able to send out alerts. This feature can be in the form of automated notifications or emails that inform you when there are low stock levels, shipments are delayed, or logistics are running behind schedule. As a result, you have far more control over every aspect of your supply chain, from vendor management to logistics for transporting materials. 

The inventory management system also offers an inventory forecasting tool that can help you determine when is the best time to restock products in order to minimize waste and maximize inventory storage depending on customer demand and lead time. 

Inventory reports

If you want to expand your eCommerce business, inventory reporting is an essential tool. This feature offers a way to visualize and analyze data, which can be a source of valuable customer insights that directly contribute to improved customer experiences and increased customer satisfaction. 

Reporting features can provide answers to crucial business questions and help you make more informed decisions. Inventory turnover rate, the average time to sell for an SKU, backorder rate, profit margins, unit sales, stock age, etc. are some of the statistics that this feature can provide.

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How to Choose the Best Fashion eCommerce Software Solution

When selecting the best fashion inventory management solution for eCommerce, you must take the priorities and primary requirements of your company into consideration. The following are some things to think about when you look for the best inventory software for your fashion business:

1. Your business requirements

Every eCommerce business has a different set of specifications for its inventory system. For instance, some online retailers could favor a system that tracks goods shipments, whereas retail businesses that also have physical stores might prefer a system with the capability to synchronize multiple sales channels. 

On the other hand, online retail stores whose products depend on seasonal demand will benefit most from retail inventory management software with sophisticated analytics and reporting tools for better customer demand forecasting. 

2. Integration with other systems

Your selected eCommerce inventory management system must interface with other systems you’re already using in order to streamline your retail operations. It should, at the very least, be integrated with your POS and eCommerce software.

As your online store grows, you’ll probably increase the number of platforms you are using. Be sure to check whether the number of integrations offered by your preferred inventory management system is sufficient to meet your future needs. 

3. Pricing 

The needs of your company will also affect the price of inventory software. The more capabilities and features you need, the higher the cost of the system will be. Consider your company’s budget before looking for eCommerce fashion inventory software. You must take into account the price of setup, software installation, migration of data from other systems, employee training, etc. in addition to a recurring monthly subscription.

4. Usability and customization 

While cutting-edge features are important, you shouldn’t ignore a system’s usability. It’s probably not worth investing in a system if it takes too much time for your staff to figure out how to use its simplest functions efficiently. Select the simple option that has an intuitive interface and is easier to use over a complex one.

Additionally, your system must be configurable in a way that synchronizes with your business without any interruptions. Verify the software’s suitability for your company’s requirements and the extent of its customizability. If you already use an inventory system but you want to upgrade to one with more capabilities, make sure the new inventory system can readily integrate with the existing one.

The Bottom Line

We hope this post has provided you with the necessary knowledge on the advantages and core features of the appropriate retail inventory management system for your eCommerce business. This will put you on your way to streamline your operations and eliminate mistakes. 

ApparelMagic is a product lifecycle management (PLM) software and an enterprise resource planning (ERP) platform specifically designed for companies in the apparel industry. We offer in-depth functionality to meet your requirements, stay by your side with technical assistance, and provide monthly system enhancements to scale with you. Would you like to see what a  fashion eCommerce software solution can do? Get a free ApparelMagic demo!

6 Ways Retailers Are Using Technology to Improve Their Businesses

Today’s retail store owners are aware of the advantages emerging technologies offer and use them to create shopping experiences that will appeal to modern consumers. 

From retail inventory solutions to augmented reality, technology in retail is reshaping retail shops and empowering consumers to make quick and informed buying decisions, while at the same time helping retailers to reduce their overhead and improve planning, providing them with a competitive edge to grow in the market. 

In this post, we’re discussing six technologies you should consider including in your retail operation and explaining how they can improve your business. 

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How to Use Technology in Retail Businesses?

Here are six instances of new technology that retailers are proactively integrating into their stores in order to give customers the best user experience and achieve their business objectives.

1. Mobile Shopping

Over 86 million people in the US use their smartphones to shop online, and four out of five phone users thoroughly examine the goods and services offered online before making a purchase.

Since smartphones are becoming the standard platform for brand interaction and online purchases, it is essential for retailers to maintain a positive online image. To drive business growth, business owners and marketers must work to make customers’ mobile purchasing experiences entertaining, educational, and convenient. 

2. Behavioral Analytics

Customer behavioral analytics and web analytics are growing more significant as mobile users grow more accustomed to online buying. Customers prefer to explore products and services online, but they anticipate that online retailers will provide them with a variety of options based on their tastes and purchasing patterns. Retailers can improve their supply chain, merchandising, marketing, and other strategic business decisions by utilizing the rich data on customer behavior patterns provided by online business analytics.

Online marketers can benefit greatly from behavioral analytics, which keeps track of customers’ past search and buying activity as well as their interactions with customer service representatives. Thanks to this data, retailers can predict and recommend the appropriate goods and services to their target audience.

3. Retail Inventory Solutions

Efficiently managing inventory is essential for all retail organizations. Inventory management software is a system for tracking retail inventory levels, orders, transactions, and conveyances. It is a tool for organizing stock information that was previously primarily stored in printed copy structures or bookkeeping sheets. 

By using retail inventory management software, retail stores can save money by preventing both product shortages and overstocks, and reach balance in their stock levels. As a result, they are able to keep more money in their pockets, which they can use to fund the development of profitable businesses. Inventory software can also make keeping track of your stock in many locations much simpler if you have several distribution centers or locations where an item is kept.

4. Cloud-Based ERP 

An enterprise resource planning system has every feature that is included in retail inventory software, but that is where the similarities end. An ERP’s feature set is far more comprehensive than that of standard inventory software. It is intended for large organizations, asit is also significantly more costly and less flexible.

When you keep track of your inventory using a cloud-based ERP system, you can compare inventory data with billing schedules, purchase orders, financial data, and other useful analytics. You can make decisions based on data because up-to-date, reliable data is always within grasp at every point of the selling, buying, and managing processes. 

5. Mobile POS

The days of large registers are over; now, it’s simple to upgrade your retail business with mobile POS systems which can be added anywhere in your store.

Given that 34% of millennial shoppers rarely or never carry cash, mobile POS caters to the preferences of today’s customers while also expediting in-store operations. Mobile POS enhances the consumer experience at the checkout counter by decreasing waiting times. Sales associates can start processing transactions while customers are still in line, allowing them to check out quickly and conveniently. 

6. Augmented Reality

Retailers with physical locations have started to use augmented reality to create engaging customer experiences. This is a wise move, given that more than 60% of customers like establishments with augmented reality experiences. Additionally, it has been demonstrated that AR encourages impulsive purchasing, with over 70% of consumers reporting that AR has led them to make unplanned purchases of goods.

In the modern retail environment, augmented reality can make it simple for customers to see a product they are thinking about purchasing, no matter if it’s a new dining room table or a pair of boots. Consumers tend to frequent shops that use AR to enhance the shopping experience more and lengthen the time they spend interacting with a particular product. 

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3 Examples of Technology in Fashion Retail Stores

Augmented reality window displays – Zara

Zara temporarily incorporated augmented reality technology into their stores in 2018 through external window displays and designated in-store AR zones. Customers in a few Zara stores were instructed to stand in a particular spot on the shop floor and use their phone as a lens when held up to a sensor. Then, models started to appear wearing items from the most recent collection and interacting with their surroundings. 

This allowed customers to have a better idea of how the clothing fit and could be styled without having to use the changing rooms if they were pressed for time.

Speed shop – Nike

A flagship Nike store called the “Nike House of Innovation 000” debuted in NYC in 2018 and featured digital components to give customers an immersive and extremely practical shopping experience. The six-floor studio’s “Speed Shop” is a standout feature, along with customization studios and quick checkout areas. 

Customers are now able to reserve shoes online to try on in-store. To be more specific, they can come through a designated entry, find a locker with their name on it, and unlock it using their smartphone. Customers do not even need to stand in line or speak to anyone in order to purchase the shoes in question because mobile check-out is also an option.

Social retail store – Burberry

Burberry’s first social retail store opened in Shenzhen, China’s innovation hub, in July 2020 with the intention of combining the area’s passion for luxury retail with social media to offer an interactive and immersive shopping experience.

Users accumulate virtual social currency by engaging with a customized mini-program within the WeChat app (learning more about specific products, scheduling appointments, and sharing user-generated content). This virtual currency is then utilized to hatch and gradually evolve an animal character on the shopper’s mobile device as they go around the retail store – a fun way to gamify the shopping experience and reward customers for their involvement. 

The Bottom Line

While it does take some time for some technological advancements to enter the everyday operations of businesses, the truth is there are many emerging technologies that are already having a positive impact on many retail companies, such as mobile shopping, retail inventory solutions, and augmented reality. 

Of course, utilizing technology alone does not ensure a retailer’s success. For instance, a store may employ technology to manage and control product flow, but if it keeps inventory that customers don’t want, it will lose money. Therefore, retailers should strive to develop a combination of technological expertise, solid retail management strategies, problem-solving progress and interpersonal skills, in order to see growth. 

How Can ApparelMagic’s Software Solutions Improve The Apparel Industry

The global apparel retail sector is a highly dynamic and competitive market that requires fashion brands, manufacturers, and retailers to innovate faster, supply goods at competitive prices, and build brand equity. Styles are short-lived in the apparel sector, therefore apparel players need to produce new product options every season. For this reason, garment businesses need flexible, agile, user-friendly, and configurable technologies in order to stay profitable and competitive.

Find out more about how technologies like ERP and PLM are changing the fashion industry, and why you should choose ApparelMagic to propel your own apparel company into the future. 

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How Will the Apparel Industry Change in the Near Future? 

The garment market is divided into various categories and segments, from classic fashion to active apparel, some of which are worth billions of dollars. The global apparel market generated $1.5 trillion in revenue in 2021 and continues to grow. According to CB Insights, the fashion industry is one of the world’s largest, with a market share expected to reach about 2 trillion dollars by 2026 and $3 trillion by the end of this decade. As of 2020, the US and China have the largest clothing retail markets in the world.

The fashion apparel industry has always been a leader in innovation, from the invention of sewing machines and cotton gins to eCommerce and social shopping. Fashion is always forward-thinking, so it comes as no surprise that advanced technology plays a major role in reshaping the apparel industry.

Fashion technology is evolving at a faster rate than ever before. AI algorithms that predict style trends, robots that sew, VR clothes, 3D printing technology, powerful ERP, and smart PLM solutions — a wide range of innovations show how technology is personalizing, automating, and changing the fashion space

ERP Solutions Propel Fashion Companies Into the Future

According to Gartner, global IT investment is projected to reach $4.4 trillion this year, an increase of 4% from 2021, primarily due to corporate software spending. In fact, the convergence of next-generation technology with the retail industry has proven to be a significant growth engine. Retail and Banking are the two industries that invest the most in artificial intelligence solutions, with retail investments growing at a slightly faster rate. 

New solutions in the market can deliver far more than their predecessors ever promised. ApparelMagic and other ERP software solutions are the future of the garment sector. Having an integrated digital supply chain is critical if you want to keep up with changing customer behavior and increased demand, and enterprise resource planning is the backbone.

Apparel ERP software is a business process management system built and customized for manufacturers, wholesalers, and retailers in the apparel industry. It’s a sophisticated business solution that lets fashion brands manage and automate their business using modules or applications for sourcing, design and product development, supply chain and logistics, clothing production, business intelligence, etc. 

Using ERP software has many advantages, including automating important activities, increasing productivity, and promoting effective communication among stakeholders along the apparel supply chains. Omnichannel business processes and workflows can be made simple with a contemporary ERP solution. It enables apparel companies to manage warehouses, retail stores, eCommerce inventory, and customer requests in real time from a single centralized location. By monitoring consumer activity in real time, ERP systems can generate analytics-based insights that can forecast and analyze buying trends and fluctuations in consumer preferences. According to the Aberdeen Group, ERP systems that deliver precise, real-time information about everyday operations help organizations cut administration costs by 22 percent and operational costs by 23 percent

Today’s ERP systems include innovative planning capabilities and allocation engines, allowing businesses to provide their consumers with exactly what they want and when they want it – a key differentiator for fashion businesses.

PLM Software Apparel Revolutionizes Fashion Businesses

In 2018, the global product lifecycle management in the fashion industry was worth $ 644.1 million and is predicted to increase at a CAGR of 12.5% by 2027, to reach $1,825.3 million

PLM (product life cycle management) controls all core product data, allowing users to reuse it to improve the speed of accurate and real-time information while maintaining total visibility of progress and any difficulties. PLM encompasses a wide range of complicated activities that are always changing and which need to be captured. These days, if an apparel company wants to stay competitive, people and departments can no longer do their jobs in isolation. A PLM system can assist businesses in achieving absolute transparency across the organization, resulting in significant cost and time savings that will help them gain a competitive advantage.

More PLM vendors are attempting to provide a complete PLM software solution for the apparel retail sectors, i.e. a broader PLM solution that covers more processes that are currently managed by other, separate systems, like trend research, advanced line planning, visual merchandising,  storyboarding, virtual retail store planning, marketing data management, sourcing, design, distribution, 3D virtual modeling, and RFID.

PLM will become a vital part of companies looking to lower their carbon impact and negative environmental impact, as well as those pursuing sustainable business practices, apparel sustainability, and ethical trading. Smart businesses thrive on information, and while complete apparel supply chain control may be unattainable, investing in PLM is a step in the right direction. There is no better moment than now to begin refining development processes and devising new strategies for remaining competitive.

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Why Choose ApparelMagic? 

With PLM, ERP, accounting, and outstanding training and support, ApparelMagic is powerful enough to handle the ERP/PLM side for some of the largest apparel companies, yet affordable and intuitive enough that a small business can get their team started quickly. Here are several reasons why you should choose ApparelMagic:

No installation is required. ApparelMagic’s operations are entirely cloud-based, which means no hardware installation is required. As a result, users can use their browsers on desktop and mobile devices to access the software from anywhere. Additionally, any time an update is done on one platform, the software displays it on your other logged in screens.

Style library. The ApparelMagic creators recognize the importance of organizing styles in the apparel industry. That’s why they gave users the ability to keep track of all product sizes, colors, and costs of production. 

Visual dashboard. The software has a dashboard that may be customized with charts and graphs to provide a visual representation of data. In addition, there are built-in capabilities for direct communication with your team.  ApparelMagic also includes an integrated help system allowing users to swiftly submit a ticket to the support center for help.

Accounting module. Accounting is usually delegated to a specialist or team specifically trained for the job. However, ApparelMagic allows consumers to be in charge of their own accounting and bookkeeping. The software offers an easy-to-use accounting interface that shows all relevant financial information, such as invoice reconciliation, accounts receivable, and accounts payable among other things.

Advanced sales management tool. ApparelMagic comes with advanced capabilities for recording sales and tracking each transaction. It also allows users real-time visibility over their inventory of materials and products, as well as their future availability. As a result, they will be better equipped to meet future customer expectations and demands and ensure high customer satisfaction levels.

Integration and open API support. There are many enterprises that require more than one piece of software to run smoothly. ApparelMagic allows you to mobilize your data through integrations with the fashion’s best service providers and apps, including Shopify, Big Commerce, Etsy, etc.

The Bottom Line 

The fashion industry moves quickly, and fashion brands compete to be the first to market with innovative designs and materials in a highly competitive market. As fashion continues to change at a fast pace, apparel players have been making significant investments in artificial intelligence and digital supply chain transformation. 

If you’ve been thinking about upgrading your business management software, now is the moment. In this new era of apparel, it’s sink or swim, so it’s crucial to do everything you can to stay competitive. 

ApparelMagic was created with the fashion industry’s unique challenges in mind. Invest in a system that can withstand the ups and downs of the fast-paced garment industry, has a long-lasting positive business impact, and will ultimately contribute to more favorable business outcomes.

Retail Value Chain: Why is it so Important and What are its Stages?

A value chain is a set of activities that a company performs in order to deliver a product to customers. All the stages involved in moving a product from its ideation to distribution, including design, manufacturing, distribution, and marketing, make up a value chain. The value chain for organizations that manufacture goods begins with the raw materials used to create the products and includes everything before the product is sold to end customers.

But what is the importance of a retail value chain? How can it help boost your company’s efficiency and productivity? We’re answering these and more questions related to retail value chains in this article. 

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How Do Retail Value Chains Work? 

A value chain can assist an organization in identifying inefficient areas of operation, and then support decisions and optimize activities to maximize productivity and profitability. Value chain analysis can also help businesses to ensure their clients feel secure and confident enough to remain loyal. 

Michael E. Porter, the founder of the value chain idea, divides a company’s activities into two broad categories: primary and support.

Primary activities contribute to a product’s physical creation, maintenance, sale, and support. 

  • Inbound logistics refers to the internal management and handling of external resources such as vendors. Known as ‘inputs’, these external resources can include raw materials.
  • Operations are all processes and activities that convert inputs into products or services (‘outputs’) that the company sells to consumers by charging a greater price than the price of materials and manufacture.
  • Outbound logistics is the delivery of products and services to consumers. Systems for collecting, storage, and distribution are all part of the process. 
  • Sales and marketing. Brand-building and advertising are examples of activities that aim to reach an audience, raise visibility, and explain why a consumer should buy a product/service.
  • Service. Product support and customer service are examples of activities that help maintain strong relationships with the people who have bought a product/service.

The support activities support the company’s primary activities and include:

  • Procurement. Obtaining the essential resources and materials needed to develop a product/service, including finding vendors, managing vendor relationships, negotiating costs, etc.
  • Technological development. IT management, cybersecurity, and research and development are all activities that help a business establish and sustain its technological capabilities.
  • HR management. Recruiting, training, establishing and maintaining company culture, and keeping strong employee relationships are all part of this.
  • Company infrastructure encompasses all necessary business activities such as general management, legal, administrative, finance, accounting, quality assurance, and public relations. 

2.1. Value Chain vs Supply Chain

Value chain and supply chain are two mechanisms that help turn product ideas into actual products. As a result, they are frequently confused. Both of these concepts, however, approach the same process in a different way and have different objectives.

The key difference between a value chain and a supply chain is that the latter doesn’t provide value. The major role of a value chain is to add value to the commodity so that it can be given to the consumer, whereas the main function of a supply chain is to transport a commodity or material from one company to another.

Supply chain management is the practice of planning and controlling supply chain activities, while the purpose of a value chain is to provide a company with a competitive advantage by boosting productivity while keeping costs low.

Stages of the Retail Value Chain 

The retail value chain consists of the following four steps

Creating the product. A product must be developed before a company may sell it. Companies can make these items by obtaining raw materials from external sources or by using their own resources.

Inventory management. After a product has been manufactured in sufficient quantities, the manufacturer must keep the goods until they’re ready for the next phase. Inventory products are tracked as they arrive in the warehouse, counted, stored, and prepared for delivery to retail outlets. Using retail inventory management software can make inventory management much easier by replacing physical inventory sheets, and help you to quickly estimate the value of your ending inventory over a given time by automating the retail method of inventory. 

Distributing goods. Distributors are in charge of transporting items from warehouses to retail stores. It’s their responsibility to deliver the goods on schedule, in good condition, and on budget. Clothing inventory management software can help make sure that seasonal clothes, such as winter coats and summer shorts are delivered on time to meet customer demand, and that enough items are available during busy shopping days like Black Friday.

Making the product available to consumers. When the items arrive at the stores, retailers need to figure out if they have the right things in the right amounts to meet client demand. If they offer too few things, the goods will sell out rapidly, leaving barren shelves for late-arriving clients. If, on the other hand, retailers stock too many things to match client demand, those products will sit on the shelf, unable to generate revenue.

Why is Retail Value Chain Important 

The value chain framework can benefit companies in the following ways:

  • Determine inefficient areas for corrective action.
  • Provide decision-making support for many business activities.
  • Optimize operations in order to increase output while lowering costs.
  • Recognize the connections and interdependencies between various company sectors and activities. 
  • Recognize your primary competencies and opportunities for growth.
  • Create a cost advantage over your competitors.

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Example of a Retail Value Chain 

The renowned Spanish clothing retailer and manufacturer Zara is one company that’s interesting to analyze from a value chain perspective

Inbound logistics: Zara’s supply chain control is a significant component of its inbound logistics, with about half of its products manufactured in Spain and the rest manufactured elsewhere. However, before being distributed, all of the goods are received and kept in warehouses. The company has set up its manufacturing centers without specified prints or colors in order to be able to react quickly to minor market changes.

Operations: The company’s headquarters and key design departments are based in Spain, which allows for easy collaboration with the purchasing department to make quick choices and changes. In addition, the retailer has three distinct and autonomous lines: women’s, men’s, and children’s clothes. This ensures that each line can respond to market developments rapidly and make decisions without requiring approval from other departments. Procurement, design, marketing, and sales exist for each of the three lines, but they are handled differently.

Outbound logistics: Zara’s main distribution of clothing occurs at the beginning of fashion seasons, which coincide with actual weather seasons. Shop managers should keep this in mind and endeavor to order clothing quantities as accurately as possible. They rely heavily on projections and data to reach that precision. Fast apparel distribution is a key aspect of the company’s outbound logistics, and in order to achieve this, shipping within Spain takes 24 hours while deliveries overseas take 40 hours.

Marketing and sales: Zara doesn’t invest significantly in promotion and marketing compared to other fashion brands and instead employs other innovative commercial techniques. Clothing is displayed and sold for a limited time in order to keep buyers interested and coming back in search of new items or discounted products. As a result, unsold products account for only 18%. As this strategy can increase the cost of labor, the company keeps its marketing and advertising costs low in order to reach balance and keep a competitive advantage.  

Service: Zara follows numerous principles to retain consumer interest and satisfaction, in spite of the fact that they focus on product management and do not require great service support. The company’s rule is to avoid long waiting periods and formation of lines in their stores. As the majority of their customers are young, the purchasing process has to be completed quickly, so personnel are instructed to assist clients who are in a rush or require assistance. They also strive to reply to customer requests and concerns as promptly as possible.

The Bottom Line 

The activities and people involved in taking a product from concept through distribution are documented in a value chain. Understanding your retail value chain allows you to think about your profit margins and determine how to create more value with less money.

A retail value chain can not only help you cut costs while enhancing the value of your product or service, but it can also differentiate your brand from the competition. Perform a value chain analysis on your own, adapt the basic value chain model to your organization’s unique characteristics, and appropriately manage the activities, and you’ll see greater revenues and efficiency in the end.

5 ways fashion will change in 2022

Less than two weeks in, 2022 is already shaping up to be a huge year of growth and movement in fashion. There’s a palpable sense of change in the air, and as technology and fashion are finally converging, we’re about to see a revolution. What will this year mean for the fashion industry? Here are my predictions:

Blockchain in Fashion

Between crypto, NFTs, and the new advancements in Web3 technology, fashion is set to surf a wave of innovation based on the blockchain. Perennially plagued by counterfeiting, luxury fashion and collectible accessories are already turning towards decentralized networks to certify ownership and authenticity. It’s no longer the easily-lost certificate in a nice handbag.

Fashion brands will start utilizing the same minting platforms used by NFT artists to authenticate their goods, creating digital twins in the process that can be integrated into the metaverse. Customers will now have the opportunity to sport the newest fashions not just in real life but in virtual spaces like Decentraland, Sandbox, and Facebook’s new Meta venture. The most cutting-edge fashion will be created and exhibited 100% digitally, where the laws of gravity and thermodynamics don’t apply.

The magic of the blockchain is that it gives power back to the artists and creators, and that doesn’t stop at just the brand. Designers can start earning commissions from their work. For independent creators and intellectual property owners alike, a digital register can simplify keeping track of royalties, helping everyone involved reap the benefits of sales. 

Interested in what else is on the horizon? Read my piece in Rolling Stone.

Ethical Fashion

Ethical fashion is finally going mainstream. Consumers have read the stories about poor working conditions in factories, the climate-altering scale of modern fashion production, and the innovations brands are bringing to market. It’s finally all sinking in.

Sustainable principles are no longer fringe activism, and we’re all going to benefit. Concepts like the circular economy are taking hold in the design studio. A dress can’t just go from fiber to closet to landfill: it can now be designed to be broken back down and rebuilt endlessly. As customers begin to recognize the value in this kind of fashion, it becomes an added value in every SKU.

Our clients like SoftShirts and Anaak are already going down this path. Reaching for organic materials and human-first production, they are the trailblazers who are making fashion better. And they’re not the only ones. 

Digital Design

Design doesn’t just happen in the studio. After almost two years of WFH, designers know they can harness their creativity from wherever they are. Brands will continue to empower their creative staff with flexible roles, empowered by new technology in design development.

With 3D modeling and advanced textile physics, pattern making software has grown leaps and bounds. Through further investment in 2022, designers can create new products from their laptops and iterate completely digitally—no sewing machine required. 

With development instantaneous in the cloud, brands will save on sampling, spending less time and money on prototype development. Sophisticated digital design means less lead time and fewer resources used before going to market.

Pandemic Recovery

COVID-19 represented a shift in nearly every element of life, and getting dressed is no different. As we collectively put away our sweatpants, we’re taking a second look at who we want to be and what we want to wear.

From style we’ll keep from the pandemic (comfortable dressing, masks as an evergreen staple, and the recent vogue for logomania) to what we’ve been missing out on (event dressing, travel wardrobes, and likely, new sweats that don’t remind us of quarantine) fashion is ready for a big shift forward.

For brands, this means staying agile and responding to customer demands as soon as they’re spotted. Powerful forecasting will be de rigueur, and advanced replenishment systems can finally get us off the out-of-stock treadmill we’ve been running on for the past two years. 

Working with retailers, though, will require a whole new approach. Work From Home culture isn’t going anywhere, and even when we’re back in the office, we’ll all be reevaluating our work trips. A successful brand in 2022 has to accommodate buyers from anywhere in the world, so setting up a B2B eCommerce platform is going to be an absolute essential. With these online stores, buyers can browse and add styles to their carts at their leisure, replicating the showroom experience from the comfort of their home or office.

Economic Reset

We’re seeing signs of an economic reset already. As the status quo is evolving, more people are breaking molds and becoming entrepreneurs, fueling a small business boom that’s particularly noticeable within the fashion industry. These rule-breakers are shifting what it means to run a modern business, focusing first on their changing customer profile.

A new generation of shoppers is asking for different modes of browsing and buying. These Gen-Z customers are discovering products on social media like Tik-Tok and Instagram, and they’re forming relationships with brands long before they make their first purchase. 

And no longer are they confined to brick-and-mortar stores and eCommerce outlets—they’re using a whole ecosystem of apps to make their purchases, highlighting the need for a comprehensive, multichannel customer experience. Brands will be well rewarded when they’re the first mover on new platforms and in emerging markets.

And when young customers do buy, optionality is still at the forefront. Businesses will quickly adopt cryptocurrency as a payment method, expanding its utility and its mass adoption. As a side benefit, these early adopters will earn increased social relevance from aligning themselves with both groundbreaking technology.

Going Forward

2022 is going to be full of surprises, but we’re looking forward to a year full of growth, improvement, and openness to change. As the fashion industry embraces the latest technology, we’ll be leading the way forward every step of the way.

-Brandon Ginsberg, ApparelMagic CEO

How does software make your business more sustainable?

With the climate crisis, fashion is stepping up to the challenge, designing and manufacturing the most ecologically savvy garments in industry history. Supply chains are being shortened, transformed, and analyzed. Products are being rethought from the ground up, literally starting from the cotton seed.

For the modern fashion brand, this is all less of a set-back and more of an opportunity to change the world for the better.

The urgency and relevancy of this issue isn’t lost on anyone in fashion, but how does a brand get started on a path to sustainability?

As with many of fashion’s innovations, it all starts with technology.

Fashion’s impact on the environment is of mythical proportion, but few can fully quantify its effects—or its recent improvements—because so little data exists. The first step your brand can take is doing a real analysis of the resources used in your production.

How much yardage is used in each style, and how much is wasted, not even making it past the factory floor? Where is everything being made, and how does it get from point A to point B? When the wrong trim is ordered by mistake, does it find its way into a future style, or is it cast aside in perpetuity? And on a more granular level, are the fabrics and trims you’re using living up to the ethical expectations of your customers and your brand values?

Software can help you track each of these elements, ensuring that you are on top of your production and all of its ecological implications. With a fuller, bird’s eye view of your manufacturing, you’ll have the potential to improve your triple bottom line.

What’s more is that this information doesn’t have to be used only internally. In today’s market, this kind of data is what we’re all beginning to search for when we make our purchases.

Customers are demanding fuller transparency on the clothes they wear, and with ApparelMagic, documentation doesn’t have to be more work on your end. Detailed product descriptions and qualities are never stuck on your system.

When you sync your products with eCommerce, they can take their information with them, giving customers a more complete picture of the impact of their purchases.

It’s a new world, and consumers are calling on you to help them make more informed decisions.

Meanwhile, the combined weight of climate change and the coronavirus pandemic has shifted even the wholesale side of the industry. For the foreseeable future, your team is going to need to be just as effective working remotely.

Flying across the country for fashion weeks and markets might soon be a thing of the past. And your carbon footprint will be all the smaller for it. Samples, sales teams, and small talk may stay in the office but you can still reach the rest of the globe.

Make sales remotely with full wholesale support from ApparelMagic’s B2B eCommerce. Customize your customers’ experience with personalized assortments, beautiful layouts, and advanced pricing tools.

There’s no crystal ball for what’s next in fashion, but what we do know is that for any brand, no matter its size, product assortment, or customer profile, the trend towards sustainable systems is more than a fad: it’s a requirement for doing business in the twenty-first century.

Why Stitch Labs users are migrating to ApparelMagic

With Stitch Lab’s recent announcement that they will be sunsetting their platform, many businesses are left in the lurch. The service may be discontinued as early as Spring 2021, and their support of the product is now limited to email only.

With that in mind, now is the time for Stitch Labs users to evaluate their options and begin their migration to a new service, before it’s too late.

Here’s why Stitch Labs users are migrating to ApparelMagic:

 

Easy Data Import

ApparelMagic provides easy-to-use data import templates that you simply upload into your new system, instantly populating it with your product records, vendors, and customers.

And once you’re in, training up is a piece of cake. Training sessions are offered weekly, and an intuitive interface walks you through the system step by step.

 

Your Central Hub

In your current set-up, is your data spread thin across multiple platforms? ApparelMagic takes all of your business, from transactions to records to reporting, and merges it into one unified web app. ApparelMagic functions as your business’s central hub, managing all the data you need right where it’s easiest to read and analyze.

ApparelMagic’s information-first design and straightforward workflow help you operate at high speed. It’s lean, modern, and powerful: exactly what your business needs to get the job done.

 

Connect to your favorite services

Did you choose Stitch Labs for its wealth of integrations? If so, you’re in luck. ApparelMagic integrates with many of the same leading services like Shopify, QuickBooks Online, JOOR, and more.

Whether it is ecommerce, online wholesale, logistics, or accounting, ApparelMagic connects to and automatically syncs with dozens of the industry’s best-loved platforms.

Need to connect to another service? Our Enterprise plans offer API access so you can develop your own connections.

 

Software Made for Fashion Brands

Operating apparel businesses out of standard issue ERP software can be a drag, and too many companies stick around making workarounds and makeshift workflows when what they really need is something built for fashion.

This time, migrate to a fashion-specific software like ApparelMagic. It manages apparel-specific qualities like sizes, dimensions, and colorways, no tweaks required. ApparelMagic is tailor-made for apparel and accessories.

 

Clear, Affordable Pricing

State-of-the-art technology doesn’t have to be expensive. When you select the tools that are right for your business, you’ll find that ApparelMagic offers the best value fashion software in the game.

With plans for everyone from the smallest startup to big, multinational brands, ApparelMagic pricing is affordable, transparent, and easy to understand. No hidden fees to worry about, and no surprises, guaranteed.

Sustainable Supply Chain

Sustainable Supply Chain Management: Why It Matters & How To Do It

A growing number of people around the world have concerns about climate change and the environment of the Earth as a whole. This concern has led to many efforts to be more mindful of the environment, for individuals, businesses, and entire industries. However, there is one area that hasn’t been addressed as much as others: the supply chain.

How is the environment impacted by the supply chain and what should we do about it? Is there a reason for us to be concerned? Is there a way to be more environmentally-conscious about the supply chain without having to sacrifice quality products or quality customer service?

The Environmental Impact of the Supply Chain

When looking at the overall environmental impact of the consumer sector, the average consumer company’s supply chain accounts for 80% of greenhouse gas emissions and more than 90% of the impact on the environment, including air, water, and soil. This indicates that while the supply chain’s environmental impact is large and cause for concern, there are also huge opportunities for improvement. 

Some industries are more likely to have a negative environmental impact, especially the modern fast fashion industry. So, this leaves us with the question of, “what opportunities are present that allow for improvement to be achieved when it comes to the environmental impact of the supply chain?” 

Both online stores and brick-and-mortar retailers have to think about the environmental impact of their respective supply chains.

The Business Benefits of Sustainable Supply Chain Management

Creating a more sustainable supply chain is one highly impactful and important way to take better care of the environment. However, it’s also great for business. 

There’s a good chance you may face pressure from investors and even customers themselves to improve your sustainability policies, especially those pertaining to your supply chains. Social media itself has caused many companies to come under direct fire by customers in relation to their sustainability practices.

If you take the time to create a bullet point list of some of the business benefits of making your supply chain more sustainable, you will quickly see that these advantages are worth going after. Some of the most notable benefits include:

  • An improved reputation
  • Increase in sales
  • Reduction in operational costs
  • Develop stronger partner relationships
  • Improve product/service quality
  • Enhance reliability and security of the supply chain itself

5 Tips for a More Sustainable Supply Chain

You’re not going to tackle the entire environmental impact caused by your supply chain overnight. However, taking even the smallest of steps and making any tiny changes can go a long way in heading toward the right direction of creating sustainability policies and practices that improve the impact of the supply chain’s on the environment. 

Here are a few ways you can make your supply chain more sustainable and reduce its environmental impact as a whole.

Map Your Supply Chain

Look at each component of your supply chain to determine how they currently impact the environment. Consider every single one of your suppliers, the unique challenges they face, and what you may be able to do to make improvements.

Address Concerns & Communicate Expectations

Based on your findings from mapping your supply chain, address your concerns directly with your suppliers. Set realistic expectations for both them and your own business, and communicate what you expect or need going forward.

Suggest Improvements 

Suggest ways your suppliers can improve, and look for ways your own business operations can improve as well. Providing concrete tips and advice will make it much easier for you and your suppliers to actually make beneficial changes.

Prioritize Education

Make an effort to educate your suppliers and employees about sustainability at the individual and business levels alike. Knowledge truly is power, and it’s important for everyone to understand why you’re focusing on sustainable supply chain management, why it’s necessary, and how it can be beneficial.

Embrace Technology

There are countless technological solutions available that can help with sustainable supply chain management. Make use of them and see how they can help you create a more sustainable supply chain. Different industries utilize new technologies in unique ways to disrupt and change the industry itself, and embracing technology for the sake of sustainability can lead to similar disruptions.

Industry-specific software solutions can be an effective way to prioritize sustainability. Take for example a fashion or apparel retailer. Retailers in that specific industry may benefit from an apparel manufacturing solution to optimize their supply chain operations.

There are many ways to use technology for supply chain sustainability. Order fulfillment software can help fashion retailers fulfill and distribute customer orders in a way that benefits consumers, their business, and the environment.

Final Thoughts

As you start making changes and reduce the negative environmental impacts of your supply chain, you will notice improvements throughout all areas of your business. You have to keep in mind that being environmentally conscious isn’t only about staying in compliance. It’s more about doing good and believing that if you put good into the world, good will come back to you. There’s no better way to improve the environmental impact of your supply chain than by taking advantage of solutions specifically created for that purpose, which is why you should carefully consider the benefits of using an apparel manufacturing solution.

customer service

7 Ways to Improve Customer Service Online

Want to learn seven pieces of actionable advice that you can directly apply to your own life to improve the customer service you provide online? The tips discussed below are extremely relevant to small business owners who have e-commerce stores or who retail their products and services online, as well as small business owners who have both brick-and-mortar locations and an online store.

Why Quality Online Customer Service Matters?

You likely already know the importance of providing good customer service in a brick-and-mortar business; however, it’s just as important to provide equally good customer service online. And even though there are many differences between in-store and online shopping, providing exceptional customer service remains the same no matter where customers shop. In fact, good customer service is something that people are used to and expect from the businesses they patronize. 

You should always think about what you can do to improve your online customer service.

7 Ways to Improve Online Customer Service

Regardless of the industry your company operates in, there are basic customer service standards you should follow. You can even place a note by your desk outlining the seven standards listed below to help you remember why and how to provide quality customer service online. 

1. Consider customers’ needs

Think about the needs of your customers. What do they need from you in order to have a positive shopping experience on your website? What types of issues do they need help resolving and what’s the best or preferred way you can help with that? 

Once you have a clear overview of what your customers need, you will then need to integrate those features, functionalities, and services into your operations. There’s a good chance you can use an online solution of some sort that makes it simple to integrate tools into your operations that enhance the customer experience. 

2. Be human

Be mindful of how you and your employees come across online, especially with written mediums like email or instant messaging. It’s not as easy to convey a helpful, upbeat tone online as it is in person, and if you aren’t careful, you could easily come across as rude or curt without realizing.

3. Offer self-service

Give your customers the option to serve themselves and find the assistance they need on their own. No one likes to be pestered by a salesperson in a store; similarly, no one likes a chatbot continually messaging them. Let your customers decide when they need to reach out for help.

4. Take advantage of social media

Your online customer service experience isn’t exclusive to your website; you can use social media to engage with and assist your customers. Social media makes it easy for customers to sing your praises — or share a negative experience. Use this tool to your advantage and connect with your customers whenever possible to try and ensure their experience is a positive one.

5. Leverage technology

In a similar vein, you can use other forms of technology to your advantage and to make your business processes faster, more efficient, and better equipped to serve customers. The right applications and software solutions will provide you with the tools you need to provide exceptional customer service, and free up more of your time to do so.

Take for example that you are a fashion retailer. By finding the right sales order management software, you can make sure customers receive what they actually order. This type of technology is especially useful for taking a proactive approach to customer satisfaction.

Furthermore, fashion retailers also need an effective order fulfillment software solution to serve customers throughout the entire shopping experience, from start to finish.

6. Respect customers’ time

Your customers’ time is valuable, and it’s important to recognize and respect that. If purchasing your products is difficult or if getting help takes too long, they will likely consider going to your competitors.

7. Ask for feedback

Finally, always ask your customers for their feedback about their online experience with your store. Everyone likes to know that their thoughts are valued, which can help with customer satisfaction, and you can gain incredibly helpful insights for improvement.

Final Thoughts

Make sure to keep the seven tips listed above posted somewhere near your desk or as a note in your phone. Any time you want help improving your online customer service skills, look at the tips. And keep in mind that there are many online order fulfillment and management solutions you can use to improve customer service too. 

A retail boutique with clothing, shoes, and decor items displayed.

What Is the Best Business Management Software for Retailers?

If your business is growing, you may realize that spreadsheets don’t adequately manage your business processes and assets. As you grow, your data gets more complex and dynamic, which calls for a different medium to help things stay organized and streamlined.

There are many types of business management software that are well worth your investment to maximize your business’s profitability and ensure your operations continue running smoothly. However, it’s important to analyze software functionality and how it relates to your business operations before implementing it into your processes. Understanding what features are important to you is essential to not only selecting the best software, but to fully leveraging it and improving your operations.

Customer Relationship Management Software

Customer relationship management (CRM) software provides you with advanced yet organized customer data which can be used to analyze production efforts, inventory, and consumer behaviors. When implementing functional CRM software, employees from different departments can communicate and connect to narrow in on your business’s goals seamlessly as a strong unit. With improved coordination and streamlined efforts from employees based on accurate customer data, you can increase your business’s profitability and trajectory toward lofty sales goals.

Product Lifecycle Management Software

Product lifecycle management (PLM) software is another important piece of the software integration puzzle because it allows you to manage the lifecycle of a product efficiently and accurately. This type of software helps you to trace the lifecycle from the product’s ideation and first design to its manufacturing process, which is crucial for retailers.

PLM software also helps you track sales so you can analyze consumer responses and make changes as needed. Most all-encompassing PLM systems also include on-call customer support, taking the daunting and time-consuming task of troubleshooting off your hands and allowing you to cut operational costs and potentially reduce staff.

Enterprise Resource Planning Software

Enterprise resource planning (ERP) software provides structure to your organizational management. In the apparel industry, you may be dealing with a vast array of product sizes, colors, and styles. ERP software helps your business stay organized and allows consistent access to accurate data at a moment’s notice.

ERP solutions used to be out of reach for small businesses due to their hefty price tags. However, the ERP software market is predicted to grow to around $86 billion by 2022. These ERP solutions have become much more affordable so many businesses, both large and small, can easily implement these solutions into their daily operations.

The Importance of Software Integration

Enterprise integration software solutions are important, especially if you want your growing business to continue providing satisfactory customer service. With business management software, you can increase your efficiency and reduce your operating costs. Employees can improve their collaboration efforts while streamlining the way they manage their tasks. This ensures compliance among your workforce and provides workers with the crucial tools they need to succeed.

Data Integration Tools

Data integration tools are arguably the most important since they can provide you with a comprehensive view of your business operations. With this view, you can streamline the ordering process, making sure your customers are happy and loyal to your brand. ApparelMagic data integration tools incorporate the best apps in the fashion industry and advanced mobile tools to ensure you’re providing your customers with an easy and efficient ordering system and experience.

Finding Software That Meets Your Needs

To find the right software solution, you’ll need to assess your business’s needs and analyze specific software benefits to ensure the implementation makes sense for your bottom line.

Evaluating Your Business Needs

Your business’s needs are also your business’s current inefficiencies. When you can identify the blemishes in your current business processes, you can better pinpoint the type of software you need. To evaluate your business’s needs, you’ll need to:

  • Create baseline measurements of your business’s processes and systems, including customer satisfaction, finances, and product manufacturing expenses.
  • Use employees from all departments to help you create a list of inefficiencies and potential solutions to these inefficiencies.
  • Analyze how these potential solutions will affect your business and attempt to predict the outcomes.
  • Set goals for your business.
  • Create an actionable plan to reach these goals.
  • Conclude with a list of the tools you need to follow through with your plan.

When you’ve identified your inefficiencies and how to negate these inefficiencies through an actionable plan, you can pinpoint the tools your software needs to provide to implement your plan for smoother processes and procedures.

Determining Software Benefits

It’s not enough to simply identify the software benefits your business needs. You’ll also need to do some research into the software on the market to ensure these benefits outweigh the costs. Measure how much more efficiency and profitability specific software will likely provide your business. Before investing, make sure you’re confident that the software you choose will reduce errors or redundancies in your processes. Ensure it will reduce operational costs by decreasing your need for staff or other expensive software.

To determine whether the software will provide your business these benefits, ask for a demonstration within your business processes. This will allow you to see the software in action so you can better determine how your organization’s performance will improve after implementation. If you’re ready to take the best business management software for a spin to see how many inefficiencies it can smooth out in your organization, review the ApparelMagic fashion software demo.

Patrons shopping at various stores in a mall.

What Is CRM Software? Why and How to Use a CRM System

CRM stands for “customer relationship management” and is usually used to refer to a type of software that helps companies organize and access customer data. CRM software can be a powerful asset when it comes to connecting with customers, and companies that use CRM successfully have seen improvements in sales by 29%. CRM software works to integrate a company’s workflow between different departments and can help companies interact with customers more collaboratively and efficiently.

What Is CRM Software?

CRM platforms connect an organization’s departments and present customer data in one holistic view. It can be difficult to keep track of all of the information about individual customers, including notes, correspondence, and transaction records, among other information. CRM software can be used by marketing, sales, and customer service departments in order to personalize a customer’s experience and streamline the business process.

Why You Need to Use a CRM Solution

CRM software is a handy way of keeping track of all the information about a customer in one place. Customer activities, metrics, and any other notes can be included in this solution, so that every employee working with customers has access to the same information.

If you’ve ever been on the phone with a customer service representative, only to be transferred to another employee in the company who knows nothing about your situation, you’ve experienced the frustration that comes with interacting with a company without CRM software.

Using CRM software ensures a consistent experience for customers, and reduces errors due to inaccuracies or lack of information. CRM software also enables companies to personalize the customer experience and to make informed, data-driven decisions when it comes to sales and marketing efforts.

Finding the Right CRM Platform for Your Business

CRM is one of the largest software markets out there, so it can feel overwhelming when trying to choose the best solution for your company. When selecting a CRM software platform, there are a few things that you should keep in mind in order to make the best choice for your company.

In order to determine the best fit for a potential CRM solution, it’s important to compare the cost of different CRM solutions, along with the potential financial benefits. For some companies, it makes sense to invest in a more expensive platform with a robust set of tools and a premium, customizable experience. For other companies, a less expensive, no-frills service may be the better option. Depending on how you plan to use the software, you may or may not want to make a more significant investment.

When selecting CRM software, make sure to read any available reviews and customer feedback in order to identify popular, successful CRM solutions. In many cases, satisfied customers will leave rave reviews of their favorite CRM options. In other cases, negative reviews can help you to steer clear of poorly designed or otherwise unhelpful platforms. Reviews and descriptions will also give you a better sense of what market a CRM software is best suited to, such as apparel, beauty, food and beverage, or other markets.

Before you make a final decision on CRM software, it’s a good idea to discuss the pros and cons of a potential CRM solution with stakeholders. This ensures that you can make a decision that will benefit everyone.

Tips for Using CRM Solutions

While utilizing CRM software can dramatically simplify your business strategy, there are a few tips and tricks to keep in mind as you make the transition to an integrated CRM solution. The following best practices will help you fully leverage your chosen CRM software.

Connect Your Departments

Anyone who interfaces with customer orders or with customers directly should have access to your CRM platform. This will improve your ability to meet individual customer needs and to personalize the experience of each customer. It’s usually a good idea to make sure that departments including sales, marketing, and customer service all have access to the same data via CRM software.

Validate CRM Data

Bad data can lead to bad decisions. While automated data entry can be an excellent time-saver, it’s important to audit discrepancies and update client data when necessary. A data audit can help businesses to stay on top of their CRM data and ensure that there are no errors present.

CRM for Marketing

CRM is essential for getting a holistic view of individual customers. This information can then be leveraged in your marketing efforts. CRM data can be particularly helpful when it comes to sales management and can ensure that you process, track, and fulfill orders quickly and easily. CRM software can also help you to personalize your marketing efforts by allowing you to follow up after any interactions and target specific customers based on dynamic customer personas.

CRM software comes with many benefits, allowing companies to integrate work between different departments and organize information about all aspects of a customer. Whether you need help managing sales, marketing, customer service, or other aspects of your business, a robust CRM solution gives you the tools you need to keep track of all the moving pieces and to efficiently and effectively manage your relationships with customers.

Two computer monitors and a cell phone set up on a desk with screens displaying a variety of information.

How Is New Technology in Business Disrupting Each Industry?

The most important characteristic of a successful business is its ability to remain agile. By adapting to technological innovations and embracing their full potential instead of shying away, businesses can gain a competitive edge. The businesses that leverage the power of new technology usually thrive while their counterparts that don’t make changes to processes and procedures are more likely to fizzle.

The extent that these technological innovations affect a business can depend on its industry. Digital disruption can be seen in some industries more rapidly and frequently than others. The way these businesses deal with the latest and greatest technological changes determines their profitability and longevity.

What Is Digital Disruption?

The term “digital disruption” refers to the transformation of industries that was caused by the emergence of digital technologies. The implementation of new technologies across these industries has forced the organization of new business models and has shaken up most markets. With these new technologies, you’re more likely to see:

  • New products: With technological innovations, businesses can incorporate product advancements, leading to new offerings for consumers.
  • Re-evaluation of the value of existing goods: Technology moves fast, so goods that were produced using older technology can easily lose their value, leading to lower prices for consumers on older products.
  • New business practices: In addition to the products, companies themselves can change their processes and procedures by implementing the latest technologies and systems.

Consumers know and want the latest technological trends to be integrated into their products and lifestyle. Therefore, companies that fail to react quickly to the latest advancements during a time of digital disruption could see a dramatic negative impact on their profits and the size of their customer base.

The Healthcare Industry

Hospitals, doctor’s offices, and pharmacies are directly affected by digital disruption. Technological advancements in the healthcare industry have allowed for more personalized and instant care. Many startups and technological innovations focus on healthcare, allowing the industry to grow and change at a rapid pace. According to Rock Health, $4.2 billion was invested in digital health in the first half of 2019. A national consumer survey concluded that 89% of respondents used at least one digital healthcare tool.

How Healthcare Providers Are Adapting

Technological advancements help healthcare providers do their jobs more efficiently while lowering costs and improving the personalization of care for patients. The digitization of patient health records makes it more efficient for healthcare administrators to find records. Smartphone apps allow patients to communicate directly with healthcare providers instantly.

Telemedicine is taking over the industry, allowing patients to skip appointment times completely and see their doctors through online video meetings. Mobile apps also help patients to refill prescriptions, check blood sugar levels, or monitor heart rates. With these healthcare technological innovations, it’s easier to get treatment when needed, allowing these patients to better keep track of their own health.

Film & Music Industries

Traditional cable companies and record sellers are seeing a downshift in subscribers due to the technological advancements in the film and music industries. Music streaming services like Spotify and video streaming services like Netflix make it simple, convenient, and inexpensive for users to access entertainment.

The television industry is also feeling the effects of technological advancements. TV’s share of total U.S. media ad expenditures dropped from 33.9% in 2017 to 31.6% in 2018. The landscape of the film and music industries continues to change to internet-based streaming. It’s estimated that the number of people who watch digital video at least once a month in the U.S. will reach 248.9 million by 2022, climbing from 228.8 million in 2018.

New Methods to Deliver Content to Consumers

New business models have been created in the form of content streaming due to the digital disruption of the television industry. Satellite and cable television providers lost one million subscribers in 2018, most likely due to streaming services. With the loss of interest in traditional cable and the decline of CD and other music purchases, these industries are all seeing a drop in the value of their current services.

The shift to online streaming is growing, which is apparent in the number of competitors entering the industry, including YouTube TV, Roku, and Amazon Prime Video. Traditional content production companies have had to alter the way they provide content to keep up with these industry changes. Many cable companies now offer shows “on-demand” and provide content on different mediums, such as smartphones or tablets.

Travel & Transportation

The way we book our vacations has even changed due to digital disruption. It’s rare for consumers to call around to different hotels and ask for rates like they did in the past. Now, there are several travel sites and smartphone apps that allow travelers to compare prices on hotels, flights, and rental cars.

They can also use these apps to book their travel or change and confirm their reservations. According to Signature Travel Network and The Center for Generational Kinetics, 69% of American leisure travelers begin their travel research online.

Modern Methods of Travel

With the digital disruption of the travel and transportation industry, travelers are taking advantage of faster, safer, more personal, and more accessible ways to travel. For example, Google Translator is a smartphone app that can instantly translate spoken or written word into a native language, breaking foreign travel language barriers.

Electronic payment applications on smartphones or smartwatches, like Apple Pay, provide more financial security, especially while traveling. Online trip planning services use chatbots, blogs, apps, and other services to allow travelers to create a customized itinerary.

While taxis are still thriving in big cities, ridesharing services like Uber and Lyft are increasing in popularity due to their convenience and efficiency. A survey of almost 11,000 people in the U.S. revealed that 36% used ride-sharing services in 2018.

The Apparel Industry

Most retailers have had to cope with and adapt to new changes due to digital disruption. This disruption is also evident in the fashion and apparel industry. Design, logistics, manufacturing, and shipping has been revolutionized due to technological advancements and changes in the way consumers shop for clothing.

The implementation of fashion management software has helped many apparel retailers make the leap to online sales-driven revenue. With software like this, apparel companies can streamline their business processes to ensure both retail stores and online stores are managed efficiently. In this digital age, consumers are used to instant gratification, choices, and swift customer service. Apparel management software allows companies to ensure they can deliver and continue to grow in this technologically advanced atmosphere.

The Changing Face of Fashion

Technology has demanded that apparel retailers speed up their fashion cycles in an ever-changing market, a recent phenomenon known as “fast fashion.” With this fast-paced environment, small and large apparel retailers are forced to quickly adapt to modern technology needs. Apparel management software and online tools are crucial for these businesses to keep up with the industry.

Digital disruption can help industries advance and provide better products and services. However, in order to stay on track and continue earning a profit, businesses have to adapt, change, and streamline processes as innovations move forward.